Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (CCIR) number. After receiving an CCIR number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Clear-Cut Industries (Pty) Ltd
Attn: Returns
CCIR #
010 Gregor Street
Mindalore
Krugersdorp
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
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Items that were damaged by the user
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Custom made orders requested by the client
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Items that were removed from the original wrapping
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
● If a sticker has been removed from the original wax paper, the item cannot be returned or replaced
QUESTIONS
If you have any questions concerning our return policy, please contact us at: